Too much time keeps getting burned on the same support issues.
Users lose time, leadership loses patience, and internal teams keep revisiting problems that should already be under control.
Security expectations rise faster than the environment improves.
Leaders need clearer answers on risk, accountability, and priorities without turning every decision into a separate fire drill.
Important projects start, stall, and come back around again.
Infrastructure cleanup, cloud work, remote access, and AI initiatives all need one team that can carry the work through and support it afterward.